Drying & Restoration
Following instruction restoration projects will be visited within 4 hours where required to complete our initial assessment. All jobs are assessed initially over the phone and our visit tailored to make the best use of our time on site. Incidents of water damage are categorised as one of four types –
Minor Water damage
Minor incidents of leakage from appliances, heating systems or storm penetration
Major Clean/Grey Water damage
Incidence of leakage as above but where damage is undiscovered or unresolved for 48hrs or more. At this stage water will begin to penetrate into the building fabric.
Major Black Water damage
Black Water includes river water, sewerage, drain water, or water containing significant quantities of silt or debris
Major ingress of water either external – river sea or backed up drainage, or internal pipe bursts left unresolved for 5 days such that water penetrates into the fabric of the building
Work is priced on the basis of which category the damage falls into and the number of rooms affected or by reference to a schedule of proposed drying and remediation measures
Our first visit involves extensive recording of the initial condition of the property, as well as establishing a suitable drying programme and completing as much work as possible to prevent secondary damage, reduce the drying period and costs to insurers.. Atmospheric relative humidity and temperature is recorded in the rooms affected, using a hygrometer. Hygrometer sleeves are installed and the room dimensions taken. Air moisture content is calculated using psychometric charts enabling us to determine the most cost effective use of equipment.
The extent of dampness is established using a protimeter and remedial actions established. Full photographic evidence is taken before any restoration is completed. If flooring is to be removed samples of carpets are retained for validation.
Strip out may range from pin rolling to allow dampness to be released through a vinyl emulsion surface, to the removal of plaster where the length of saturation indicates the underlying structure is saturated or the plaster has debonded. Drying equipment is installed to ensure that optimum drying times are achieved.
Drying Equipment & Methods
A range of drying equipment and methods are used dependent on the circumstances of the damage, including the full range of thermal dynamic dryers, refrigerant and desiccant de-humidifiers and air movers. All items are kw rated so that the power used may be calculated. Where appropriate they are humidistat controlled to prevent excessive drying with the consequent damage which can otherwise occur.
Wherever possible our drying is targeted at the affected area optimising drying times and limiting the effects on surrounding areas and materials. Simple targeted drying may be augmented by direct air drying using drying blankets or injection drying. Our equipment is always installed with RCD’s (Residual Current Devices) to prevent any malfunction damaging the electrical supply.
When specialist equipment beyond our own resources is required we have preferential rates and selection of hire equipment from local specialist suppliers.
Where the property remains occupied the process is carefully explained to the homeowner increasing their understanding of the drying process to enlist their help in monitoring. This results in quicker drying and greater customer satisfaction.
Where the moisture levels and temperature warrants it surfaces will be treated by wet fogging anti-microbial treatment or a fungicide which inhibits the growth of mildew and other moulds. Appropriate Health and Safety briefing is given to building occupants.
The drying process is carefully monitored by our technicians so that a full picture of the progress of the property is available. This allows reinstatement to be programmed in as soon as a satisfactory equilibrium has been established. Where the cause of dampness is unclear or is the result of a combination of factors close monitoring allows better analysis of the causes. We also maintain a limited number of remote monitoring sensors to cut down on travelling expense on more straightforward claims. Further testing may be required to confirm cause or to certify dryness for instance using an hygrometer box, salt analysis, calcium carbide testing. These tests and analyses are all undertaken by our in house technicians. Close monitoring of sensitive buildings also prevents damage due to excessive drying. Clients and policyholders are kept fully updated.
We carry a range of equipment and techniques to decontaminate a property after fire. Air scrubbers, thermal foggers or ozone generators may be deployed as necessary. A full alkaline clean may be required to bring surfaces back to a neutral ph.
We compile contents catalogues and will dispose of property beyond economic repair.
All our technicians are Dewpoint and BDMA qualified.
Analysis of one client’s portfolio showed that claim durations fell by almost 30% when an integrated Drying and Restoration approach was adopted. The economic benefit is dependent on alternative accommodation costs but the benefit in policyholder satisfaction is immeasurable.
- Reliance on expert drying technicians
- Optimum drying times
- Financial savings by drying retained structure only
- Reduced Claim cycle due to one stop shop co-ordination
- Early strip out of non salvageable goods and materials accelerates the drying process.
- Reassurance of a BDMA Corporate Associate Company
- Close monitoring prevents drying damage